Swimming Pools can be confusing to a first time owner. Below are some questions and answers that we have compiled to help pool owners out. You never know, if you are lucky maybe we can answer your questions here on the website and you won't even need to call us. Of course, know that if you do need to call us you are dealing with a reputable pool company who will treat you honestly and provide you with great service.
1. What separates Aeon Blue Pool & Spas from other competitors?
We strive to set ourselves apart from other competitors in the pool servicing arena. Besides competitive pricing and reliable service, you will have 24 hour on call access to any pool service or questions you might be needing, no extra charges need apply. We try to make servicing your pool as easy for you the customer as possible. We regularly participate in educational seminars designed to keep us and you informed about the latest technologies and products emerging in the pool industry. We provide online bill payment methods as well as the latest technology around when it comes to repairing and maintaining your pool. We also provide discounts to any new customers willing to change their pool service or use us as their pool service provider. Communication is a big part of our mission. And most of all...we treat every pool as if it were our own.
2. How can I reach Customer Service with questions about my pool service?
Customer Service may be reached between the hours of 9:00 AM to 5:00 PM, Monday through Friday at:
- Telephone: 281-724-9650
- Fax: 281-724-9650
- Email: customerservice@aeonbluepool.net
Be sure to include your name and address in order for us to respond.
3. How can I contact Aeon Blue 24 hour pool specialist?
Pool Specialist are available 24/7 at 713-498-4085.
4. How much does the service cost?
Weekly- Starts as low as $160 a month (includes chemicals) Bi-weekly- Starts as low as $120 a month (includes chemicals)
5. How often should my pool be cleaned?
Weekly is preferred but bi-weekly is acceptable for newer pools.
6. Does a pool need to be serviced year round?
Yes, properly maintained pool throughout the year will reduce the amount of staining in the pool. Pumps and other equipment can also be properly maintained to prolong their life which in turn saves you money in the long run.
7. What does the service entail?
- Vacuum
- Brush Walls & Floor
- Test & Maintain Pool Chemistry
- Check & Adjust Water Levels
- Net Pool Surface
- Shock Pool Weekly
- Add Stabilizer
- Clean Skimmer Baskets
- Add Acid or Sodium Bicarbonate as needed
- Clean Pump Baskets
- Add Salt or Chlorine
- Inspect Equipment
- Back wash filter & add DE (if applicable)
- Check PH, Chlorine levels, Alkalinity, Cyanuric Acid, & other components to make sure your pool is properly balanced
8. Can I use my swimming pool after the pool is cleaned by Aeon Blue Pool?
Yes, in most cases. We will notify the customer in cases when it is not safe to swim.
9. Do I really need a professional working on my pool?
Many people are trying to cut back on their expenses by completing home repair work on their own. However, swimming pools can prove particularly complicated to maintain on one's own. Whether commercial or personal, a swimming pool needs to achieve a proper chemical balance for safe and clean use. This can be very difficult for a pool owner who is unfamiliar with water analysis and maintenance.
10. When I sign up for service when will the service begin?
We can clean your pool the same day in majority of cases.
11. What should I expect from my pool cleaning service?
First and foremost you want your pool cleaning service to be knowledgeable and reliable. These two key factors lead to having your pool stay clean and beautiful year round. Our associates at Aeon Blue Pool & Spas are CPO certified through the National Swimming Pool Foundation, so your pool is in trusted hands.
12. How can I save money with Aeon Blue Pool & Spas?
Chemicals: Generally, you should expect to spend approximately $100 per month in chemicals. Of course, this depends on many factors, such as the size of the pool, water temperature, bather load, sun exposure and where you buy chemicals. With a cleaning service we provide the same chemicals you would buy at any pool supply store coupled with the knowledge to apply them effectively and reliably; not to mention you can leave the cleaning to us! This will save you time and is relatively the same cost as maintaining the pool yourself.
13. Will I receive a bill for services?
Yes, we can mail, email, or you an invoice for services render. Or you can access your invoice online at aeonbluepool.net enter your user id & password.
14. Once you have my email address and personal home/business address, is it your standard practice to send unsolicited mail?
At Aeon Blue Pool we work on the strict principal that our customers only receive the things that they ask for, from the goods that you buy to the invoices you receive. Furthermore once your data is with us, we will not pass it on to any other companies.
Pool Specialist are available 24/7 at 713-498-4085.
15. When is payment due?
Payment is due at 1st of the month. We are not strict therefore if you prefer another day in the month, we are willing to make that change just for you. Payment plans are accept for all major repairs.
16. What forms of payment do you accept?
We accept Visa, MasterCard, Discover & American Express, cash, and checks. You can pay online at www.aeonbluepool.net. To pay by check or money order, please send payment to:
Aeon Blue Pool & Spas
PO Box 1048
Seabrook, TX 77586
17. If I want to pay for service or buy chemicals from Aeon Blue Pool, is my credit card number safe from hackers?
During and after the checkout process your credit card details are encrypted. Once you reach the screen where you enter your details you are on our secure server. After your order is placed your credit card details are then encrypted again to prevent anyone accessing them.
18. Is it safe for my dog to drink swimming pool water?
It is not unusual for a dog to drink from a swimming pool. Although water in the dog's pet bowl is preferred, there should be no problem for a dog that drinks water from a swimming pool.
19. What is the correct water level for a swimming pool?
The water level in a pool should be approximately half way up the skimmer's mouth.
20. Can I apply chemicals through my pool skimmer?
Most chemicals are not recommended to be applied directly through the skimmer. For example, shock has a very high concentrate of chlorine, and if applied through the skimmer, can cause damage to the pump, filter, and heater. Always follow directions given to you by your swimming pool professional to prevent damage to your pool.
21. Why is filtration important to the quality of swimming pool water?
Filtration is the mechanical system for removing visible matter from the water. The filter medium is designed to remove hair, dirt, minute skin flakes, metal or calcium precipitates and other visible debris that would otherwise cause the water to be hazy and cloudy.
22. How often does my pool filter need to be cleaned?
This is dependent upon several factors. The size of your pool, size of your pool filter, the type of pool filter you have, bather and contaminant loads most manufactures recommend a minimum of twice a year complete filter tear down and cleaning.
23. How often should I run my pump or filter?
The goal of sizing a pump and filter is to turn over the entire volume of pool water at least every 24 hour period. If your pump and filter have been sized correctly, this equates to 8 to 10 hours of run time every day.
24. My neighbor turns his pump on in the spring and doesn't shut it off until fall. Is that ok?
Yes! Pumps are made to RUN. It's common sense, the more the water is filtered, the cleaner it is.
25. When should I run my pool filter?
To retard chlorine evaporation, maximize water clarity and prevent algae your pool filter should run during the hottest part of the day.
26. Why does my pool filter require excessive cleaning and backwashing?
The length of time between when you need to clean your filter is referred to as the "filter cycle". A brand new filer would be likely to run for about 30 days between cleans (however, cleaning cycles do vary). Consideration should be given to the following as these could be causes for shorter filter cycles:
- *Location of your pool (trees? beach?)
- * Usage level of your pool (high usage during summer months? Do pets use the pool?)
27. How much will it cost to run my pump and filter?
About $30-$50 in electric per month, depending on pool volume and pump size.
28. Why is my pump so noisy?
In your pump motor there are bearings. A loud pump motor is a sign of bad bearings. Bearings can be replaced but in most cases the motor is replaced.
29. My pump doesn't run. What can I do?
Check the power, breakers, switches, etc. If you have a timer on the system, make sure it is working properly.
30. How long does my equipment normally last?
Pump motors typically last 2 to 5 years. Filter sand or cartridges can deteriorate over a period of time and increased backwashing is a good indication that it is time to change your filter media. As a general rule, filter sand should last between 5-7 years and a filter cartridge may only last 3-5 years before requiring replacement. Automatic pool cleaners such as Polaris' and Legends last roughly 3 to 5 years. Timers and other mechanical equipment usually last 3 to 5 years.
31. How long does a new plaster job last?
If the pool is well maintained, a new plaster should last about eight to ten years. Keeping your pool water balanced helps prevent normal wear and tear of the plaster.
32. What are the alternatives to a full pool restoration?
When a pool begins to show wear or look outdated, many residential and commercial property owners mistakenly believe that a full pool renovation and restoration is their only viable option. However, at Aeon Blue Pool, our skilled technicians can perform a wide range of techniques to improve the appearance of your pool without the need for a full restoration, including:
- *Acid washing, which removes stains and deposits and restores smooth surfaces to improve the look and feel of your pool plaster and tiles.
- *Tile repair and replacement, which allows you to achieve a whole new style or look to your pool with minimal investment.
33. What is acid washing?
Over time, your pool plaster and tile can discolor and acquire unsightly stains. Additionally, plaster may become rough and uneven. When this occurs, many pool owners may think that a complete pool renovation is their only option. However, acid washing is an effective pool cleaning and restoration technique that helps remove scaling, stains, and calcium deposits from your pool walls and floor to make the surfaces look new again.
34. What are the federal drain safety requirements?
The Virginia Graeme Baker Pool & Spa Safety Act is the federal law that requires anti-entrapment pool drain covers or other safety features on pool and spa drains. The Act came into effect after a young girl drowned when she was trapped underwater by pool drain suction. As of December 2008, almost all pool drains must be equipped with anti-entrapment covers, which feature two frames to prevent a person from being trapped in the drain. Single pool drains usually must also include an additional safety feature, such as a vacuum release or an automatic shut-off system.
35. What is an anti-entrapment drain cover?
Anti-entrapment drain covers are safety features designed to fit over pool drains to keep swimmers from getting trapped underwater due to drain suction. The covers are designed to conform to new pool safety standards, which were put in effect in response to a public awareness campaign brought about by the family of a young girl who drowned when she was trapped by a pool drain. The new drain covers feature an inner frame that fits into the pool drain and an outer cover designed to prevent a person from becoming trapped in the drain.
